Frequently Asked Questions
Everything you need to know about curating your dream space with Eclisse.
What is the typical shipping timeframe for furniture?
Standard shipping usually takes 5-10 business days. For oversized items or white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping for home decor?
Currently, Eclisse ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are the materials used in your products sustainable?
Eclisse is committed to conscious living. We prioritize ethically sourced timber, recycled textiles, and low-VOC finishes across our signature collections.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our real-time tracking portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm to help you invest in your home over time.